Returns & Exchanges
At Personalized Star Gifts, we strive for perfection in every celestial keepsake; however, if your custom item arrives damaged or incorrect, we offer a 30-day return policy to ensure your satisfaction. Please note that due to the unique nature of personalized products, we can only accept returns for items with manufacturing defects or shipping errors.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.
Submit Quality Proof
Provide clear photographs of the damaged product or the personalization error to help us expedite your replacement or refund.
Receive Authorization
Once reviewed, our team will issue a Return Merchandise Authorization (RMA) number and a prepaid shipping label if the error was on our part.
Refund Processing
After we receive and inspect your returned item, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing